¿Cuál es la política de cancelación de Icelandair? +1-888-738-0817

Si no sabe ¿Cuál es la política de cancelación de Icelandair? es importante conocer que el controlador maneja reglas distintas según la clase del billete. Los boletos económicos suelen tener restricciones fuertes, y en muchos casos no permiten reembolso. Sin embargo, las tarifas Flex brindan mayor flexibilidad y posibilidad de recuperar la importación no usada. Cuando el vuelo es cancelado por Islandair, el pasajero tiene derecho a un reembolso total o alternativa de viaje. También puedes adquirir una protección adicional para obtener cobertura ante imprevistos graves.

Icelandair cancellation policy

Icelandair's cancellation policy is relatively clear, although it varies according to the type of fare contracted, how and where the ticket was purchased, and if the passenger acquired additional cancellation protection. Next, see all the details you need to know to understand your rights and obligations if you decide to cancel a flight with this airline.

1. Tipos de tarifa y reembolso

One of the key aspects of Icelandair's cancellation policy is that the right to a refund depends on the type of fare that has been chosen to reserve.

• If you purchased your ticket directly with Icelandair (ie, via their web page, their app or their customer service center), you can request a refund directly with them via their refund form.
• Si, en cambio, hiciste la reserva mediate un tercero (por ejemplo, una agency online como Expedia, Booking, o una agency física de viajes), debes gestierar la cancellationación o el reembolso directamente con ese tercero. Icelandair will no longer be able to modify ni reimbursari billets issued by intermediaries.
• Las tarifas están dividido en varias clases: por ejemplo, Economy Light, Economy Standard, Economy Flex, Saga Premium, Saga Premium Flex, etc. Las reglas de cancelación y reimbursement dependen de cada una.

Por ejemplo, according to the conditions of the airline:

• The Economy Light tariff tends to be non-reimbursable: if you cancel a ticket of this type, you will not be able to recover the part of the tariff that corresponds to the flight, although you could have the refund of some airport taxes, depending on the case.
• La tarifa Economy Flex is more flexible: los billetes no usados pueden reimbursarse, aunque se aplica una tasa de cancellationación (por ejemplo, para clientes en EE.UU., Icelandair menciona una tarifa de 75 USD por cada dirección en algunos casos) menos dicha tasa.
• En las classes más premium, como Saga Premium, también es posible reciver un rembolos para billetes no usados or partially usados; en estos casos, el reembolso se recalcula según la parte del viaje efectuada.

In addition, Icelandair reserves the right to refuse a request for a refund if it is presented outside the validity period of the ticket according to the tariff conditions.

2. Cancellations on the part of Icelandair

When the flight is canceled by the airline, the policies are different:

• If Icelandair cancels your flight and no quieres reprogrammar, tienes derecho a que te devuelvan el importe de los segmentso no utilizados del billet.
• Alternatively, you can request that you relocate on the following flight available from Icelandair, under similar conditions (si hay asientos libres).
• While you are waiting for your alternative flight, Icelandair provides “derecho a cuidado”: food or beverages, transport (entre aeropuerto y alojamiento), and other reasonable services according to the situation.
• With respect to compensation, if the cancellation is due to extraordinary circumstances (such as bad weather, strikes, security risks, unforeseen deficiencies), you will probably not be entitled to an additional compensation according to the European regulation (EU).
• If the airline informed you with sufficient days in advance, they may also apply conditions that exclude compensation. Por ejemplo, si te informan con más de 14 días antes del veelo, puede no haber pago de compensación.

3. Protección de cancellation (“Cancellation Protection”)

Icelandair ofrece una protección opcional de cancellation, que no es exacta un seguro, pero pero permite requester un rembolos completo si puedes viajar por ciertas specificas razones:

• This protection must be purchased during the reservation process or within 36 hours after purchase.
• No es reimbursable, salvo si la cancellation es por parte de la airline.
• No cover la diferencia de tarifa si cambias de vuelo, sino solo el rembolos de la parte no utilizado o cargos por cambio (according to the terms).
• It is designed to cover situations such as sudden illness or accident, death of a close family member, or important material damages in your home or business.
• Para hacer una reclamation debes presentar documentation: por ejemplo, un certificado medico para enfermedad o un informe policial si el motive es daño material.
• If the claim is valid, Icelandair will process the refund in approximately 45 days.

4. Cancellation insurance

In addition to the previous protection, there is another option: cancellation insurance, which can be contracted with Icelandair:

• It costs 25 euros per person and can be added at the moment of the reservation or within 36 hours of the purchase, via a link to the ticket confirmation email.
• No se puede adder después de esas 36 horas ni se puede reimbursar una vez comprado.
• If the passenger does not travel and has contracted this insurance, Icelandair will refund the part of the tariff corresponding to the ticket, as long as there is no other form of return.
• If you already have started the journey and decide to cancel a train, you can refund the part not used or the cargoes por cambio, according to what the policy says, but it does not include the difference in fares with another flight.
• To complain, you also need valid medical documentation if you apply for illness, and the airline will require such evidence to proceed with the reimbursement.

5. Procedure for requesting a refund

If you decide to cancel a ticket and believe you are entitled to a refund, this is what you generally need to do:

1. Revise your type of tariff : first make sure of which class of billet you purchase (Light, Standard, Flex, etc.) to understand if you are entitled to something.
2. Si reservaste directamente , direct to the Icelandair refund form to make the request.
3. Prepare the necessary documentation : if your cancellation is based on a medical reason or material damages, you will be required to present certificates (medical, police, as appropriate).
4. Envía tu reclamation : once you have everything, send the documentation to Icelandair. Ellos revisarán tu caso.
5. Waiting for the resolution : if everything is a rule, Icelandair processes the refund. In the case of cancellation protection, it can take up to 45 days.
6. Consider your rights under regulations : if your flight was canceled by the airline, you are also entitled to compensation according to European regulations (such as EC 261), unless there are extraordinary circumstances.

6. Limitations and important points

• The protection of cancellation is not a traditional insurance; is an additional service for the ticket, por lo que sus condiciones son differentes a un seguro de viaje integral.
• No se te devolverá la “diférencia de tarifa” si después cambias tu vuelo: la protección solo cover lo que no has usado o cargos por cambio, no subidas o bajadas de precio.
• If you reserve through an agency or third-party service, you cannot plant the refund directly to Icelandair: you must do it with the intermediary.
• In some cases, Icelandair can refuse voluntary refunds if the solicitation is too late (out of the period valid for the ticket).
• If your flight has been canceled by the airline, you have the right to a refund or an alternative flight, and also to “cuidados” (food, transport) while you wait.
• Si optaste por la protección, asegúrate de presentar la documentation required (certificado medico, informe policial) para que la solicitud sea valida.

7. Conclusion

Icelandair's cancellation policy offers several ways to recover part or all of the money paid, depending on the tariff and the additional protection you have acquired. Si optaste por una tarifa más flexible (como Economy Flex o Saga), tus posícilios de reembolso son mayores. En cambio, si elegiste una tarifa económica ligera tus opciones serán más limitadas, especially si no compraste la protección.