Southwest Airlines BOS Terminal +1-888-738-0817

Southwest Airlines, known for its traveler-friendly policies, comfortable cabin experience, and efficient operations, serves Boston Logan International Airport (BOS) through Terminal B. As one of the busiest terminals at Logan, Terminal B is designed to handle millions of passengers annually and offers a smooth, organized environment for Southwest travelers. Whether you’re flying for leisure, business, or family travel, understanding what the terminal provides can make your journey much more enjoyable and stress-free. This comprehensive 1000-word guide walks you through everything you need to know—from check-in and security procedures to dining, amenities, connectivity, and transportation around the airport.

Overview of Terminal 

Terminal B at Boston Logan is modern, spacious, and well-connected to major parts of the airport. It is divided into two main areas: the North Concourse and the South Concourse, with airlines spread across different zones. Southwest Airlines BOS Terminal primarily operates from the renovated sections of Terminal B, providing passengers with streamlined facilities like automated bag drops, updated escalator systems, and well-marked signage. The terminal’s design emphasizes comfort and swift movement, allowing travelers to get from curbside to gate efficiently.

Check-In and Ticketing Services

Southwest Airlines offers several convenient ways for passengers to check in. Travelers can check in online, through the mobile app, or at physical kiosk stations located near the entrance of Southwest’s ticketing counters. These kiosks allow you to print boarding passes, check bags, and manage reservations. For those who prefer human assistance, Southwest’s customer-friendly staff at the ticket counters are always ready to help, particularly with special requests such as disability assistance, family travel needs, or group ticketing issues.

The check-in zone is spacious, bright, and designed to handle busy peak periods, with clear digital displays guiding passengers to the correct line. If you're traveling during early morning or evening rush hours, it’s advisable to arrive earlier to ensure sufficient time for baggage processing and security screening.

Baggage Services and Policies

Southwest’s well-known baggage policy—two free checked bags—is a major advantage for travelers departing from Boston Logan. Baggage drop counters are strategically placed to minimize waiting times. Oversize or special-item baggage assistance is also available. The terminal’s baggage handling system is efficient, ensuring that checked luggage moves quickly through the system.

Upon arrival at BOS, passengers can easily locate the baggage claim area on the lower level of Terminal B. Conveyors are spacious, and digital screens clearly indicate which carousel corresponds to your flight. Southwest agents are stationed nearby for lost luggage assistance, delayed baggage queries, or fragile-item issues.

Security Screening Experience

Terminal B at BOS houses multiple TSA security checkpoints to accommodate high passenger volume. Security lines typically move steadily, thanks to advanced scanning technology and well-trained agents. Southwest travelers can also take advantage of TSA PreCheck, which helps expedite the screening process with benefits such as not needing to remove shoes, belts, or laptops.

For families traveling with children, security personnel are helpful and accommodating, ensuring the process feels as smooth and stress-free as possible. To make the experience even more efficient, passengers are encouraged to have boarding passes ready and follow posted guidelines regarding liquids and electronics.

Departure Gates and Boarding Areas

Southwest’s gates at Terminal B are modern, comfortable, and equipped to handle the airline’s fast boarding process. The seating areas have charging stations, comfortable chairs, clear flight information screens, and wide open spaces for passengers to relax before boarding.

Southwest’s signature open-seating boarding style—A, B, and C groups—is clearly announced by gate agents. The terminal’s design makes lineup and boarding seamless, preventing crowd build-up near the gate doors. Families with children and passengers with disabilities receive early boarding privileges, ensuring comfort and accessibility.

Dining and Retail Options

Terminal B at BOS offers a variety of dining choices suitable for every taste—quick bites, coffee shops, casual dining, and bars. Passengers flying Southwest can enjoy options such as:

• Cafés and Coffee Bars, perfect for grabbing a latte or pastry before an early-morning flight

• Fast-casual eateries, offering sandwiches, salads, and locally-inspired options

• Sit-down restaurants and bars, ideal for relaxed dining before departure

• Snack marketplaces, providing travel snacks, beverages, and grab-and-go essentials
  
  

Retail stores include travel accessory shops, bookstores, convenience outlets, and local gift shops. Whether you need a last-minute charger, a magazine, or Boston-themed souvenirs, the terminal has plenty of choices to explore.

Wi-Fi and Traveler Connectivity

Logan Airport provides free, high-speed Wi-Fi, making it easy to stay connected while waiting for your flight. Signals are strong throughout the Southwest terminal, allowing passengers to catch up on work emails, entertainment, or travel arrangements. Charging outlets and USB ports are widely available at gate areas, seating lounges, and dining zones.

Passenger Services and Amenities

Terminal B offers a mix of passenger services that enhance travel comfort:

• Restrooms and family restrooms are located throughout the terminal.

• Nursing rooms provide private, peaceful spaces for nursing parents.

• Pet relief areas help travelers with service animals or pets in carrier-approved travel.

• Information desks offer guidance on airport navigation and airline services.

• ATMs and financial service stations are scattered throughout for easy access.

Additionally, for travelers who need mobility assistance, wheelchair services can be requested in advance or at the terminal.

Arrival Experience and Ground Transportation

Upon arrival at Boston Logan, Southwest passengers can quickly transition from the aircraft to terminal services thanks to clear signage and efficient airport layout. After collecting baggage, travelers can choose from several ground transportation options located just outside Terminal B:

• Ride-share pick-up zones for Uber, Lyft, and taxis

• Rental car center shuttles, accessible from the curbside area

• Airport shuttles and hotel shuttles for convenient travel to nearby accommodations

• Logan Express buses, offering direct routes to various cities in Massachusetts

• Public transportation, including the MBTA Blue Line via free airport buses

The easy-to-navigate wayfinding ensures that even first-time visitors can find their transportation choice with ease.

Why Southwest Travelers Appreciate BOS Terminal 

Southwest customers often praise Terminal B for its cleanliness, organization, and traveler-friendly layout. The terminal’s modern infrastructure supports quick movements, making flights more predictable and enjoyable. Convenient amenities, free Wi-Fi, clear signage, and helpful staff all contribute to an efficient airport experience. For frequent flyers and first-time passengers alike, Southwest’s presence at BOS reflects consistency—friendly service, smooth boarding, and an environment built to minimize hassle.