Hainan Airlines Guangzhou Baiyun Airport +1-888-839-0502

Flying with Hainan Airlines Guangzhou Baiyun Airport offers travelers a dependable and smooth airport experience. Whether traveling domestically or abroad, knowing the layout and services available at the Hainan Airlines CAN Terminal helps streamline your journey. This blog covers everything you need to know — from check-in procedures and lounges to transportation and passenger assistance — all optimized for those flying through Hainan Airlines Guangzhou Baiyun Airport.

Which Terminal Does Hainan Airlines Use at CAN Airport?

Hainan Airlines operates from Terminal 1 at Guangzhou Baiyun International Airport, one of the busiest airports in southern China. Terminal 1 is divided into zones, with Zone A for domestic flights and Zone B for international flights. The terminal serves as a major hub for Hainan Airlines, offering advanced facilities, bilingual staff, and streamlined boarding procedures.

Whether you're flying to another Chinese city or an international destination, the Hainan Airlines CAN Terminal ensures quick processing and comprehensive passenger support.

Check-In and Baggage Services

Passengers should proceed to the Departure Hall of Terminal 1 for check-in. Depending on your ticket type and destination, Hainan Airlines offers several options:

• Online Check-In: Available via the Hainan Airlines website or app starting 24 hours before departure.

• Self-Service Kiosks: Quickly print boarding passes and baggage tags.

• Dedicated Counters: Separate lines for business class and Fortune Wings Club elite members.

• Baggage Drop: For passengers who’ve checked in online.

Baggage allowance varies by destination and class, and staff are available at the terminal to assist with oversized or special luggage. The baggage claim area is located in the Arrival Hall of Terminal 1, with lost-and-found desks nearby for support.

Security and Immigration Clearance

Security checks are handled efficiently at Hainan Airlines Guangzhou Baiyun Airport Terminal 1, with well-organized lanes and bilingual signage. International travelers must also pass through immigration and customs checks.

Key features:

• Fast-Track Lanes for business class and special needs passengers.

• Passport Control for international departures and arrivals.

• Clear Signage in both Chinese and English for smooth navigation.

It’s recommended to arrive 2 hours before domestic flights and 3 hours before international flights, especially during peak seasons.

Lounges and Premium Services

The Hainan Airlines Lounge at Terminal 1 is available for business class passengers and Fortune Wings Club members. It offers a peaceful environment to relax, work, or refresh before boarding.

Lounge features include:

• Comfortable seating with USB ports and power outlets

• Free Wi-Fi and digital flight displays

• Chinese and Western cuisine, hot beverages, and snacks

• Clean restrooms and shower facilities

Located near the international gates, the lounge is a key benefit for premium passengers departing from Hainan Airlines CAN Terminal.

Dining and Retail at CAN Terminal 1

Passengers at Hainan Airlines Guangzhou Baiyun Airport will find a wide variety of dining and shopping options in Terminal 1.

Dining options:

• Local cuisine: Noodle bars, congee, dim sum, and Cantonese dishes.

• Fast food: McDonald's, Burger King, and Starbucks.

• Sit-down restaurants offering international meals and beverages.

Shopping:

• Duty-free outlets: Available for international passengers.

• Convenience stores and pharmacies for last-minute purchases.

• Bookshops, souvenir stores, and electronics counters for travel essentials.

All major payment options, including Visa, MasterCard, UnionPay, Alipay, and WeChat Pay, are accepted.

Arrival and Ground Transportation

After arriving at the Hainan Airlines CAN Terminal, passengers can exit via clearly marked lanes toward the baggage claim and transport areas.

Transportation options include:

• Metro Line 3: Directly connects the airport to downtown Guangzhou.

• Airport Shuttle Buses: Operate across various city routes and nearby regions.

• Taxis and ride-hailing services: DiDi and traditional taxis are available outside Terminal 1.

• Car rental desks: Located in the arrivals area for self-drive options.

With multiple signs in English and Mandarin, international passengers can navigate the transport options easily.

Customer Service and Special Assistance

Hainan Airlines maintains a strong focus on customer support at Guangzhou Baiyun Airport. Passenger service counters are located throughout Terminal 1 to assist with:

• Flight rebooking and ticket modifications

• Baggage concerns and lost item reports

• Lounge access and Fortune Wings Club inquiries

• Special meal requests and medical assistance

Travelers with reduced mobility, elderly passengers, or families with infants can request special services during booking or at least 48 hours before departure. Wheelchairs, baby care areas, and priority boarding assistance are readily available at Hainan Airlines CAN Terminal.

Flight Monitoring and Travel Tips

To stay informed, passengers should monitor the digital flight displays throughout the terminal or download the Hainan Airlines mobile app, which offers:

• Boarding gate notifications

• Flight delay alerts

• E-boarding passes

• Real-time baggage updates

Travel Tips:

• Use the Hainan Airlines website or app to check in early.

• Keep your travel documents and boarding passes ready for checks.

• Bring a power bank and personal charger — outlets are available, but may be in use during peak hours.

• Arrive early during holidays or major travel seasons to avoid congestion.

Conclusion

The Hainan Airlines CAN Terminal at Guangzhou Baiyun Airport is well-equipped to provide a smooth and efficient experience for both domestic and international travelers. From check-in to boarding, the terminal ensures convenience through modern infrastructure, multilingual support, and world-class amenities.

Whether you're flying for business or leisure, the Hainan Airlines Guangzhou Baiyun Airport Terminal offers premium services, reliable transport connections, and excellent in-terminal facilities. Prepare in advance, utilize online tools, and enjoy the comfort that Hainan Airlines provides through its thoughtfully organized terminal at CAN.